Put AI in the right place in your tools.
An AI feature becomes useful when it fits a real workflow. We examine how it receives context, presents its result and interacts with your applications without adding a confusing step for your team.
The starting point.
The model is one component of the system. Connections, instructions, permissions and surrounding controls determine what users can do and how an insufficient answer is handled.
Use cases to explore.
- Draft a summary from selected case information in a tracking application, allowing a person to correct it before use.
- Suggest document classification or extraction, then present results requiring confirmation.
- Search authorised sources from an internal tool and show the passages needed to check the answer.
What the project can include.
- A defined use case and evaluation criteria.
- A description of data sent to the model.
- An integrated feature with error and approval states.
- Representative tests and documented choices.
How to move forward.
- 01
Choose the relevant step.
We identify where assistance could help and what the person should retain control over. An isolated feature lets us test that assumption.
- 02
Define context and actions.
We specify useful information, authorised sources and possible actions. The provider and processing conditions are part of the choices to review.
- 03
Evaluate the complete workflow.
Tests cover expected answers, errors and service unavailability. We also check that users understand the results.
Your questions.
Do we need to replace our applications?
That depends on their integration options. We examine APIs, accessible code and exchange formats to identify possible connections and necessary adaptations.
Can we switch models later?
The architecture can separate the business function from the provider call. Switching still requires checking formats, responses and the new service’s processing conditions.
Can AI change a case on its own?
That is an explicit design decision. An initial version may only prepare a suggestion. Any automated actions require clear permissions and approval rules.
Other solutions.
Document assistant
A document assistant connected to your sources, helping people find procedures and knowledge with checkable answers and defined access.
Explore the solutionProcess automation
Connect your tools and simplify repetitive work with defined automation, human approvals and exception handling.
Explore the solution